Welcome to the Photo Camera Gear Store FAQ page! We’re here to help you navigate your film photography journey. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our friendly team.

Product Questions

What types of film do you offer?
We specialize in both 120 medium format film and 35mm film, including brand new and expired film for creative experimentation. Our selection caters to all film enthusiasts, from beginners to professionals.
Do you sell cameras for beginners on a budget?
Absolutely! Check out our “Cameras under £50” section for affordable options. We also have a range of 35mm and medium format film cameras to suit every skill level and budget.
What brands of camera lenses do you carry?
We offer lenses from various brands, including Canon, and many others. Explore our “All Camera Lenses” section to find the perfect match for your camera.
Do you have darkroom equipment?
Yes, we provide darkroom equipment for those who love developing their own film. From chemicals to enlargers, we’ve got you covered.

Shipping & Delivery

Where do you ship to?
We ship globally, except for some remote areas in Asia and a few isolated locations. Our goal is to bring photography gear to enthusiasts everywhere!
What are your shipping options and costs?
We offer two main shipping methods:
– Standard Shipping: $12.95, delivered via DHL or FedEx in 10-15 days after dispatch.
– Free Shipping: For orders over $50, we use EMS with delivery in 15-25 days after dispatch. Perfect for planning ahead!
How long does order processing take?
We process orders within 1-2 business days. Each item is carefully inspected and packaged with love from our Dallas headquarters to ensure it arrives safely.
Will I face customs fees for international orders?
Delivery times are estimates and may vary due to customs processing in your country. We include all necessary documentation to help with smooth clearance, but any customs fees are the customer’s responsibility.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your item. If your gear doesn’t meet your expectations, just contact us for a hassle-free return. Your satisfaction is key to our mission!
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth experience.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Shop with confidence!
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and save your preferences for faster shopping in the future.

General Inquiries

What is your store’s philosophy?
At Photo Camera Gear Store, we’re passionate about keeping film photography alive and accessible. We’re not just selling cameras—we’re delivering tools for creativity, memories in the making, and a connection to the art of photography.
Do you offer advice for film photography beginners?
While we focus on gear, we’re always happy to share tips! Follow our blog or social media for insights on using 120 film, 35mm cameras, and more. We’re here to support your journey.

Still have questions? We’d love to hear from you! Contact our support team at [email protected].

Happy shooting!
– The Photo Camera Gear Store Team