At Photo Camera Gear Store, we understand that finding the perfect photography equipment is essential to your creative process. Just as we carefully curate our collection of film cameras and darkroom equipment, we want to ensure your complete satisfaction with every purchase.
Our Return & Exchange Promise
We offer a straightforward 15-day return and exchange policy from the date you receive your items. Whether you’re a beginner exploring 35mm film or a professional expanding your medium format collection, we’re here to support your photography journey.
Return & Exchange Conditions
To be eligible for return or exchange:
- Items must be returned within 15 days of delivery
- Products must be in original, unused condition
- All original packaging and materials must be included
- Items must show no signs of use or wear
- Proof of purchase is required
Non-Returnable Items
To protect all our customers and maintain product integrity, the following items cannot be returned or exchanged:
- Expired Film – Due to the specialized nature and storage conditions
- Darkroom Equipment that has been opened or used
- Opened Film of any type (35mm, 120 Film, Brand new film)
- Digital Corner products once opened
- Items marked as final sale or clearance
How to Initiate a Return or Exchange
Step 1: Contact our customer service team within 15 days of receiving your order
Step 2: Complete the Return & Exchange Request Form below
Step 3: Wait for approval and shipping instructions
Step 4: Package your items securely with all original materials
Step 5: Ship to our return address using a trackable service
Return & Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Return/Exchange Details:
Product(s) to Return: [Product Name and SKU]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: â–¡ Refund â–¡ Exchange for [Alternative Product]
Additional Comments: [Any relevant details]
Refund Processing
Refund Timeline:
- Once we receive your return, please allow 3-5 business days for inspection
- Refunds are processed within 2-3 business days after approval
- Your financial institution may require additional 5-10 business days to post the refund to your account
Refund Method:
- Refunds are issued to your original payment method
- We support refunds to Visa, MasterCard, JCB, and PayPal
- Shipping costs are non-refundable unless the return is due to our error
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and inspect your return. You’ll receive tracking information for your new shipment. If the exchanged item has a different price, we’ll process a refund or charge for the difference.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service and purchasing shipping insurance for valuable camera equipment.
Need Help With Your Return?
Our photography-loving customer service team is here to help!
Email: [email protected]
Address: 2534 Fancher Drive, Dallas, US 75247
Please include your order number in all communications for faster service.
Photographer to Photographer: We understand that your gear needs to be perfect for capturing those special moments. That’s why we’re committed to making the return process as smooth as possible, treating your concerns with the same care we’d want for our own photography equipment.
Happy shooting!
– The Photo Camera Gear Store Team