Our Commitment to Photographers
At Photo Camera Gear Store, we understand that every piece of equipment plays a crucial role in your creative vision. Whether you’re experimenting with 35mm film for the first time or expanding your professional medium format collection, we’re dedicated to ensuring your photography journey is supported by reliable gear and exceptional service.
From vintage film enthusiasts to digital innovators, we serve photographers who value quality, authenticity, and the perfect shot. Our policies reflect our understanding of your unique needs.
Shipping Information
Order Processing
We carefully prepare each order with the same attention to detail you bring to your photography:
- Processing Time: 1-2 business days
- Order Verification: We double-check all equipment before shipment
- Packaging: Professional-grade protective packaging for fragile items
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Best For |
|---|---|---|---|
| Standard Shipping DHL or FedEx |
$12.95 Free on orders over $50 |
10-15 business days after shipment | Most customers – balanced speed and cost |
| Free Shipping EMS |
FREE Orders over $50 only |
15-25 business days after shipment | Budget-conscious photographers |
International Note: We ship globally, with the exception of some Asian countries and remote regions. Delivery times may vary based on customs processing in your country.
Returns & Exchanges
Our Promise
We offer a straightforward 15-day return and exchange policy from the date you receive your items. Your satisfaction is our priority, whether you’re a beginner or professional.
Return & Exchange Conditions
To ensure fair treatment for all our photography community:
- Items must be returned within 15 days of delivery
- Products must be in original, unused condition
- All original packaging and materials must be included
- Items must show no signs of use or wear
- Proof of purchase is required
Non-Returnable Items
To maintain product integrity and protect our community, the following cannot be returned:
- Expired Film – Due to specialized storage requirements
- Darkroom Equipment that has been opened or used
- Opened Film of any type (35mm, 120 Film, Brand new film)
- Digital Corner products once opened
- Items marked as final sale or clearance
How to Initiate a Return or Exchange
1Contact Our Team
Email our customer service within 15 days of receiving your order at [email protected]
2Complete Request Form
Use the template below to provide all necessary information:
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Required Information:
- Full Name & Order Number
- Email Address & Phone Number
- Product(s) to Return with SKU
- Reason for Return/Exchange
- Preferred Resolution (Refund or Exchange)
3Wait for Approval
We’ll review your request and provide shipping instructions within 1-2 business days
4Package Securely
Include all original materials and use protective packaging for camera equipment
5Ship to Address
Send to our return address using a trackable service:
2534 Fancher Drive, Dallas, US 75247
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend:
- Using trackable shipping services
- Purchasing shipping insurance for valuable camera equipment
- Retaining your shipping receipt until the process is complete
Refund Processing
Refund Timeline
| Stage | Timeframe |
|---|---|
| Inspection upon receipt | 3-5 business days |
| Refund processing after approval | 2-3 business days |
| Bank processing time | 5-10 business days |
Refund Method
- Refunds are issued to your original payment method
- We support: Visa, MasterCard, JCB, and PayPal
- Shipping costs are non-refundable unless due to our error
Exchange Process
For exchanges, we’ll ship your replacement item once we receive and inspect your return. You’ll receive tracking information for your new shipment. If the exchanged item has a different price, we’ll process a refund or charge for the difference.
Need Help With Your Return?
Our photography-loving customer service team understands your gear needs to be perfect for capturing those special moments.
Email: [email protected]
Address: 2534 Fancher Drive, Dallas, US 75247
Please include your order number in all communications for faster service.
“We treat your concerns with the same care we’d want for our own photography equipment. Happy shooting!”
– The Photo Camera Gear Store Team